Shipping policy

Muddyland Shipping Policy

At Muddyland, we strive to provide you with a smooth and delightful shopping experience. Below is our comprehensive shipping policy to ensure you know what to expect when ordering from us.

Shipping Options & Rates

Standard Shipping:

    • Cost: Free for all orders.
    • Delivery Time: Typically 3-7 business days, depending on your location

Expedited Shipping:

    • Not currently offered

International Shipping:

    • Not available, we only ship within the United States.

 

Order Processing

  1. Processing Time: Orders are processed and shipped within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
  2. Order Confirmation: You will receive an order confirmation email with your order details once your purchase is completed.

Shipping Notifications & Tracking

  1. Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email with tracking information.
  2. Tracking Your Order: Use the tracking number provided in your email to check the status of your shipment on the carrier’s website.

Delivery Issues

  1. Incorrect Address: Please ensure your shipping address is correct. We are not responsible for packages delivered to an incorrect or incomplete address provided by the customer.
  2. Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer service team at hi@muddyland.com as soon as possible for assistance.
  3. Missing Orders: If your tracking information shows that your package has been delivered but you haven't received it, please check with neighbors or your local post office. If you still cannot locate your package, contact us for support.

Special Cases

  1. Pre-orders: If your order includes a pre-order item, the entire order will ship once the pre-order item is available.
  2. Delays: While we aim to meet the above delivery times, unforeseen circumstances such as weather conditions or carrier delays may affect the delivery schedule.

Contact Us

If you have any questions or concerns about your order, please reach out to us at: